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Square Deal Recordings & Supplies has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination policies for our company.
Ordering from our site requires customers to give us information such as name, e-mail, payment information, and postal address so that we may properly ship and bill purchases. Information gathered from this web site is NEVER shared with other companies, sold, or in any way revealed. The only time this information will be used (other than above) is mail from us and will never be used if the customer has indicated to us that they do not wish to be solicited.
Our site provides users the opportunity to opt-out of receiving product information from us. You can opt-out by sending e-mail to the following address: firstname.lastname@example.org.
All of our shipping costs include both shipping and handling.
Our shipping costs are determined automatically as you add items to your cart. To see the shipping costs for the items in your cart, go to the bottom of the My Cart page. If you haven't already, enter your country and postal code (USA only) and shipping options will be shown below the list of items.
We also offer UPS shipping rates based upon actual rates. To see the cost for shipping an order via UPS, go to the shopping cart and the UPS cost will be displayed at the bottom of the page. If it is not there, go to the Settings page and make sure your zip code is correct.
If on the rare occasion our shipping calculator isn't very accurate, we will do one of the following:
YOU ARE NOT CHARGED FOR ANY ITEMS NOT SHIPPED!!!!! If we are unable to fill your order completely, your charge card is only billed for the amount we shipped you. If prepaid, we will issue a refund check and enclose with your order for the balance due.
When you receive your order, you might notice that we have marked it according to the following codes.
Supplementary product information - this will appear in the description of the product
All digital products (CD's, DVD's, Videogames) are guaranteed to be digitally perfect. If it doesn't work, return it for a prompt exchange (If we are out of stock, we will issue a credit). Digital products are warranteed against defects for 30 days.
All analog sound recordings are fully guaranteed against major defects and or damage that impair playability. After reading the guidelines simply return any defective product to us and we will promptly replace it with the same selection or issue a credit. Defective recordings must be returned within 5 days of receipt.
Please be fair when judging the quality of the older recordings (re: vinyl). Records are NOT perfect.....please do not return items with minor warps, minimal surface noise, or an occasional pop. We sell records and tapes, we do not manufacture them. Most of our records and tapes are not available through regular sources and may be irreplaceable.
We originally primarily sold Cut-Outs and Discontinued Sound Recordings. Many of our sealed vinyl selections may have a cut or drill mark on the packaging. Only items marked with [N/C] in the description are guaranteed to not have a cut or drill mark. Marks on packaging are guaranteed not to affect the playability of sound recordings.
All other merchandise is fully guaranteed and any damage will be promptly replaced or credited.
THERE IS A $10.00 SERVICE CHARGE FOR ALL RETURNED CHECKS AND A 5.00 CHARGE FOR REFUSED CREDIT CARDS.
Wholesale inquiries from bona fide retailers and distributors are welcome! Please contact us at email@example.com with your business information and we will contact you as soon as possible.
YOU CAN TRACK THE STATUS OF YOUR ORDER ONLINE by logging in and going to the Order History page. You currently cannot view which items were filled online, but you can see if your order is still being pulled or if it has shipped.
IF YOUR ORDER STILL SAYS "BEING PULLED" OR "PULLED", please be patient. We normally take 2 to 5 business days to ship an order. 8-Track and vinyl orders usually take 3 to 10 working days to be shipped. Also, please check your "spam filter" and make sure addresses from squaredealonline.com are accepted - many times we have tried to contact a buyer only to receive no response.
IF IT HAS BEEN AT LEAST A WEEK SINCE YOU GOT SHIPPING CONFIRMATION
WITH NO SIGN OF YOUR ORDER
If you picked UPS or USPS PRIORITY MAIL: Please email us with your name and order number and we will see what the problem is and email you back.
If you picked USPS, or FLAT RATE: Please wait 2 weeks before contacting us. We are in California and via first class or media mail orders can take 2 weeks to reach the east coast. If it has been over 2 weeks since ship date, please email us with your name and order number and we will research it and get back to you.
Please do not just email with just the question "where is my order" - we need an order number, or complete name & ship to address to find your order. See "Missing Order" section for further help. What information would help? -Order Number -Order date -Payment type -Items you ordered -Order type -Method of ordering (internet, us mail, etc.) -Any shipping instructions you requested
Please note - if you paid with a personal check there is an additional 2 week delay for funds to "clear" before we even pull or ship your order! Credit card, Paypal, or Money Orders are recommended over personal checks. Paypal can be sent to: firstname.lastname@example.org (after selecting "money order" during checkout) but you must be sure to reference your 8 digit order number.
IF YOU HAVE RECEIVED THE ORDER, BUT HAVE A PROBLEM: Please include a copy of your original order. Tell us clearly what the problem is, we will solve it! If you email us, state information clearly in your email. We will often still need the information mailed to us to finally solve your problem.
If anything in your order has been damaged during shipping, please report it to the carrier (Parcel Post or United Parcel Service) at once. Hold the package and its contents in the same condition in which they were received until an inspection has been made. Save the original shipping carton! If a package shows damage that appears to affect playability of your LPs, please refuse it. It will be shipped back to us and we will immediately file a claim, and if possible, reship your order to you.
All orders placed on our website have insurance included. If your order has not arrived by the delivery date indicated when you run the tracking on www.usps.com or www.ups.com, please feel free to contact us and we will look into it!
USPS Orders: They make everyone wait 30 days from date of shipment before they will consider a package lost. Even if you paid for an expedited service, such as Priority Mail. We feel they should have more accountability and take more responsibility than that, but alas, they get to do what they want. After 30 days we can file an insurance claim for a missing package, which usually gets resolved in around 2 weeks.
UPS Orders: If your order arrives later than the delivery date stated on the tracking - we can probably get you your ENTIRE freight cost back through UPS! Quite the opposite of USPS - which is why we always recommend UPS shipping. If your order arrived late, damaged or missing - please contact us at: sales@SquareDealOnline.com or (805) 543-3636 ext. 0 for Customer Service. Be sure to have your order number handy. If your package is damaged, please make sure to save all packaging until your issue is resolved.
Please read our section on warranties.
If you feel that you need to make a return, please follow these guidelines:
*Inmates: We realize that many institutions open all packages upon parcel receipt . If your product is opened and is defective or the wrong item (ie. we have made a mistake and shipped the wrong item), please don't play it. Please return it following the above instructions.
|Questions, comments, or suggestions?
E-mail us at Sales@SquareDealOnline.com or
Click here for answers to Frequently Asked Questions
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